What's
included in our prices?
All of our rates are fully inclusive of
Unlimited mileage, Third Party Insurance, Loss Damage Waiver*, Theft Waiver,
Airport Surcharge and all local taxes. (*There may be an insurance excess, bail
bond or security deposit applicable in some locations)
What's not included in our prices?
Special request
items, such as a roof rack, child seat, etc, are payable locally and subject to
availability. Petrol, personal accident insurance and where applicable, young
driver surcharges, additional driver and young driver charges, one way airport
fees and taxes all vary with location; please request information on current
charges payable locally. Please note, in most destinations, windscreens, tyres
and the under carriage of the vehicle are not covered under the included
insurance policy. Additional insurance may be required if taking the hired
vehicle outside the country of hire. Parking and traffic fines are the
responsibility of the renter. Delivery, collection and out of hours charged, if
applicable, are payable locally.
All local charges and taxes are subject to
change by the local supplier.
What does 'vehicle available' on the
on-line quote mean? The vehicle is available for hire and the pre-paid
rental voucher will be emailed or posted within 24 working hours. On rare
occasions a vehicle may become unavailable between you making the booking and
our reservations department receiving the order. On these occasions we will
endeavour to provide a similar vehicle, or if this is not possible, we will
advise you that the vehicle is unavailable. No money will be taken on any
bookings until full confirmation of availability has been received from the
local rental agency.
What does 'vehicle on request' on the on-line
quote mean? The local rental agency must confirm availability before we
issue the rental voucher. This is usually within 48hrs. No money will be taken
on any bookings until full confirmation of availability has been received from
the local rental agency.
What do I do when I get
there?
When collecting your vehicle you must present your rental
voucher, a valid credit card and British/national driving licence in the name
of the lead driver.
A deposit as way of a security deposit against damage
is required in some countries and a major credit card in the name of the lead
driver is swiped for this purpose; please ensure that you have adequate funds
to cover the amount to be swiped, although no charge will be made unless damage
occurs.
Failure to present the correct documentation may result in the
supplier refusing to supply the vehicle. No refund will be given in these
circumstances.
What period of time can I hire
for?
In most destinations the minimum rental period is 3 days (in USA
the minimum rental is sometimes as low as 1 day). Hire periods are calculated
on a 24-hour basis. After collection of the vehicle, extensions of the hire
period and missed return deadlines will be charges by the local supplier at a
daily rate. No refunds are payable on cars returned early.
Is the vehicle supplied with a full tank of
petrol?
In general our suppliers require you to pay for a full tank of
petrol on collection of the vehicle. On return of the vehicle the tank must be
as empty as possible as no refund will be made. Alternatively some suppliers
may charge a deposit which is refunded if the car is returned with a full tank.
Please check which applies when you collect your vehicle.
Do I need to supply any flight details?
If you are
collecting your car at the airport, it is imperative that Holiday Cars Direct
is given your correct outbound flight number and estimated arrival time. If
this is not possible when booking the vehicle, please ensure that you contact
us prior to 7 days of departure with the information. If we are not supplied
with the correct flight information in good time, no responsibility can be
accepted or compensation allowed for a failed rental.
What happens if I arrive out of hours?
Holiday
Cars Direct are happy to arrange for your vehicle to be available at the
airport outside normal opening hours. However, in some cases this will attract
a small 'out of hours' fee, details of this will be advised at the time of our
receiving your outbound flight information. Please also note that should your
flight be delayed, causing collection of the car to fall within 'out of hours'
times, this charge will also apply. In either case, these charges are paid
locally.
Where do I collect my vehicle?
Collection of your vehicle is usually at the airport or local office. In
some locations deliveries are available, where clients require their car to be
delivered to their accommodation. Full details of the address and time of
delivery must be given to Holiday Cars Direct at the time of booking. In some
cases a delivery charge may apply, please ask our reservations department at
the time of booking.
Will my driving licence
be accepted?
Drivers must produce a full British/national driving
licence held for at least one year (some exclusions may apply). Our
reservations staff should be informed at the time of booking of any
endorsements on the driver's licence as in some cases, hire will not be
possible with certain types of endorsements. No refunds will be given for
rentals aborted due to non-production of any driving licence or non-disclosed
endorsements. If you have a new photo ID driving licence you will need to take
the paper counterpart with you.Faxed or photocopied licenses are not
acceptable.
What is the Min/Max age to drive in a
foreign country?
If you are under 25 years old or over 70, it may still
be possible to rent a car with Holiday Cars Direct but some age restrictions do
apply in certain destinations. Please call our reservations centre on 0870 112
8101 for further information. |
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How
many extra drivers are we allowed?
In some locations charges may apply
for additional drivers, please check with our reservations department at the
time of booking. Holiday Cars Direct can not be held responsible for any
increase in charges.
How many people is the
vehicle licensed to carry?
Our vehicles are insured for a maximum
number of passengers and for safety reasons this number must not be exceeded.
If exceeded, the insurance will be invalid.
Some group A vehicles are
insured for a maximum of 4 passengers. All other groups are insured for a
maximum of 5 passengers, unless specified.
Can I
take the vehicle out of the country?
Restrictions may be applicable
when crossing country boarders. Please advise our reservations department at
the time of booking if you plan to drive out of the country of vehicle
collection. Charges may sometimes apply for additional insurance and if so
these are payable locally, but please check for further information with our
reservations department.
Europe - the hirer is usually entitled to
drive throughout Europe. Border charges may apply for certain countries.
USA - the hirer is usually entitled to drive throughout the state of
original hire and into neighbouring states. There may be a charge for crossing
several states. Cars may not be taken into Mexico, but may be driven into
Canada. All cars must be returned to the US location.
Canada - The hirer is
usually entitled to drive throughout Canada and the USA, returning the car to
the original location.
Are special requests
available?
In some locations there will be an extra charge for 'special
request' items such as child seats, roof racks, ski racks and snow chains.
These items are readily available for our clients in most locations but must be
requested at the time of booking. Please note that in most countries child
seats are mandatory. No guarantee can be made regarding special request
availability.
Do I get a full refund if I
cancel?
Holiday Cars Direct are pleased to offer our 'cancellation
protection' (CP) which offers you a full refund should you wish to cancel for
any reason. The cost has been kept low at just £5 per rental.
All cancellations must be made in writing and the original rental voucher returned to our office at a minimum of 48hrs before vehicle collection. If no cancellation protection has been purchased there will be an administration fee which in some cases may be as much as the original rental premium. No refund will be given for 'No shows', early returns or voluntary down-grades of booked vehicles, even if cancellation protection has been taken.
The pre-paid
rental voucher issued by Holiday Cars Direct Limited is
non-transferable.
| Cancellation charges if cancellation
protection has not been taken. |
| More than 28 days |
£30 |
| Between 15 & 28 days |
50% |
| Between 8 & 14 days |
70% |
| 7 days or less |
100% |
Can I make
amendments to my booking?
We will do our best to assist if you wish to
amend your booking; please notify us as soon as possible to give us an
opportunity to make the change. Please note that some amendments may be subject
to an administration fee of £5.00.
Can the
vehicle type be guaranteed?
Holiday Cars Direct cannot guarantee a
particular make or model of a vehicle. The vehicle on your hire voucher is for
guidance only and we reserve the right to substitute it with another similar or
superior vehicle at no additional cost. If you are dissatisfied with the
standard of the car booked, you must advise the local supplier immediately and
write to Holiday Cars Direct within 28 days of your return. Failure to do so
may result in any claims not being settled.
What happens in the event of breakdown/accidents?
In the event of any mechanical difficulties or accident involving your
rental vehicle, it is imperative that details are reported to the local car
hire supplier straight away. You should also notify the local Police in the
case of accidents and a signed Police report obtained. You should also obtain
full details of any third parties involved. Authority to repair or replace a
vehicle must be obtained for the local car hire supplier and whose name and
address appears on your voucher and rental agreement. You should retain copies
of all rental documentation in the event that an insurance company becomes
involved. Compensation cannot be considered when this procedure is not followed
correctly.
Can the supplier refuse to supply
me with a vehicle?
Please be aware car hire suppliers can refuse to
provide a vehicle to any customer who is, in their opinion unfit to drive or
does not meet eligibility requirements. In such cases, your contract with us
becomes void and we will have no further liability to you.
What do I do if I have problems with my hire?
Holiday Cars Direct endeavour to resolve any complaints as quickly as possible
on receipt of all applicable paperwork but please allow up to 28 days.
Special Offers
Holiday Cars Direct 'Special Offers'
are valid only for bookings received through our secure order site and will not
be valid for hires received by any other means.
The 'Special Offer' will be
deducted from the premium at the time of charging, following hire confirmation
from the local supplier.
'Special Offers' are only valid for bookings
placed during the offer period and cannot be claimed retrospectively.
'Special Offers' cannot be taken in conjunction with any other 'Special
Offer', group reduction; agents reduction or commission; reduction in published
rates or loyalty discount unless agreed to by Holiday Cars Direct. |
